Frequently Asked Questions
Everything you need to know about your journey to better sleep.
How long is the risk-free trial period?
We offer a 100-night trial period for our mattresses. This allows your body enough time to adjust to the new support levels in the comfort of your own home.
Does the Emma mattress require a specific type of bed frame?
Our mattresses are designed to work on any firm, flat surface. This includes slatted frames, box springs, or even the floor, provided the base is dry and clean.
How is the mattress delivered?
Your mattress is vacuum-sealed and rolled into a compact box. We ship via major couriers directly to your doorstep for easy handling and setup.
What is the warranty coverage on Emma products?
We provide a 10-year limited warranty that covers dimensional stability and durability of the core materials, ensuring your investment is protected for a decade.
How do I initiate a return and get a refund?
If you decide the mattress isn't right for you within the trial period, simply contact our support team. We will arrange a free collection and issue a full refund once processed.
How long does it take for the mattress to expand?
After unboxing, the mattress typically expands to 95% of its size within a few hours. However, it may take up to 48 hours to fully reach its final shape and comfort level.